our mission

Become the leading transformational hotel; inspiring a new generation of modern travellers in the big cities of the world by offering an affordable luxury lifestyle, while providing sustained premium returns to stakeholders.

the New York Time Square citizenM hotel living room.

a new breed of hotel

We disrupted the traditional hotel model to give modern travellers what they want – affordable luxury.

A new breed of hotel designed around a new type of traveller – one who values a luxury hotel experience in central city locations, but at an affordable price. A hybrid hotel that isn't just a place to sleep, but somewhere to work, relax, and play. To meet like-minded people and get inspired. A home the moment you step in, complete with free Wi-Fi, cozy furnishings, and a dream-worthy bed after a long day.

the New York Time Square citizenM hotel rooftop bar.

hotel experience

Join us on a journey through the world of citizenM and see what sets us apart from any other hotel.

It’s impossible to confuse citizenM with any other hotel. We don’t look or sound like anyone else. Bold, vibrant, and artistic – that's us. And that’s just the first impression. It’s easy to stand out when you’re black and red in a sea of beige. Our rooms cater to modern travelers – enormous ultra-comfortable beds, unlimited free Wi-Fi and 24/7 food and drinks always waiting at canteenM. And best of all, our ambassadors are every guest’s best friend. It’s simply undeniable: you always know you’re at citizenM.

a streetview of the Chicago downtown citizenM hotel building in frog perspective.

centralised business model

We are a fully integrated real estate developer; design and project management company; and a hotel operator.

Our unique and competitive value proposition is a first in the hotel industry, transforming every corner of our business with high profitability and premium returns. As leaders in the smart luxury lifestyle segment, we're curating a worldwide collection of citizenM hotels in bustling urban hubs and major airports.

the Chicago downtown citizenM hotel building/facade street view with a man and a woman facing the building, taking photographs.

portfolio & rollout

The best hotels in the world’s best cities.

Paris enamored us, leading to five hotels and more to come. Copenhagen turned us into history buffs with our second ever conversion (after Gare de Lyon). And, have you seen that view of the North Gate in Taipei? We're set on providing our hallmark affordable luxury wherever our eager travelers aspire to venture next. Which is everywhere.

see where we're going

citizenM headquarters, a historic building with a big garden

management team

citizenM is a hotel driven by one desire: to create affordable luxury for the people. These are the people at the helm.

citizenM is centered around delivering a truly amazing guest experience. Our ambassadors should be able to do their job without unnecessary distractions. So we put them in charge and made sure the rest of the company is there to support them.

meet the management team

the miami brickell citizenm hotel balcony with seating and greenery

esg

We want to have a positive influence on this world in which we are simply guests.

That’s why we work hard to minimise our environmental impact and maximise our social impact. Sustainability not only adds value, but equals happy citizens, happy partners, and a happier planet. citizenM makes unwavering effort in obtaining sustainable building credentials, establishing meaningful charity partnerships, and promoting equality and a healthy lifestyle for all our staff.

Two female citizenM employees standing next to each other, holding cups and smiling at the citizenM support office in Voorschoten, The Netherlands.

ethics

Being the best means being open about our values, ethics, and the rules we play by.

We’re not just a pretty facade – we have a good heart, too. citizenM always wants to do right by our guests, employees, business partners and the communities who host us. That’s why we are clear about what guides our ethics and values and how we implement them. Read our citizenM rules and Speak Up Policy via the links below.

citizenM rules speak up policy