ESG

Environmental and Social Responsibility

Our vision

We want to influence positive change in a world where we are simply guests.

citizenM hotel tower of london exterior

how we build

We think sustainability is as important as being a good neighbour. It's on our mind from the moment we pick a building or conversion site.

Green buildings (in terms of design, construction and operation) can significantly reduce a business' environmental impact. They are not only better for the planet, they are healthier for our employees and guests too. 100% of our hotels have green building certifications.

Let's get into some industry speak.

We require all our new-build hotels to achieve at least BREEAM-New Construction Very Good certification or LEED Building Design and Construction (LEED BD+C) Gold rating.

woman uses the fridge at a hotel room

making conscious travel easy

Talking is good, but doing is better! Here are just a few things we are proud of:

  • we don’t believe in standing still, have built 2 electrified hotels in the last year, and we are actively taking action on our pathway to decarbonise our existing hotels
  • more than 90% of our hotel electricity comes from renewable electricity sources
  • our energy, emissions waste and water consumption has been third-party assured - to make sure our figures are right
  • We’ve eliminated 95% of our cleaning chemicals which is better for the environment and our guests and our people
  • when guests staying two nights or more say ‘no’ to room cleaning, citizenM donates 3 euros on their behalf to our charity, citizenMovement – over 4.8 million euros has been donated so far to projects that help shorten the distance between people and opportunities
  • we have set ourselves a single-use plastic's goal and have a new reduced plastic amenities range in all hotels
  • we stopped putting plastic water bottles in guest rooms and societyM meeting rooms – our efforts mean we avoided using 2 million plastic bottles per year from our hotels
  • we prioritise LED lights, from the bedrooms to the kitchens
  • all areas of the hotels have light and temperature controls
  • we track our waste and recycling rates in every hotel, over 95% of waste is diverted from landfill
  • over 80% of our employees have completed basic ESG training
  • together with our partners, we reduced our dinner and lunch food waste with intelligent portioning and packaging
  • bye bye, leftovers! We signed up to the TooGoodToGo app to sell our breakfast buffet leftovers which would otherwise go to waste
  • twice a year we carry out employee satisfaction surveys and take action
  • we have an active diversity committee with representatives from across the company

citizenM hotel New York Bowery living room

good neighbours

We may be disrupting the traditional hospitality model with our 'affordable luxury' philosophy, but we don't believe in disrupting our neighbourhoods. Wherever we go, we are guests – and we act like good guests should. We already told you about our sustainable buildings, but that's just the beginning. In every citizenM hotel, you'll find walls packed with art by local artists we seek out.

The art is outside too – our Paris, Miami, Chicago and other hotels feature stunning facade pieces. In all our canteenMs (24/7 food-and-drink havens) we look after the early conscious traveller with a comforting meal and vegetarian and vegan options. Our local picks include funky beers you won't find anywhere else. Beyond the hotel, we find small-business partners in every city and we promote their services in our app – everything from restaurants to bike rentals.

ESG reports and policies

ESG reports

citizenM has been reporting on our actions over 5 years, you can read more about our approach to ESG in our latest reports, click the links below:

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2023 - ESG report and GRI Report

2022 - ESG report and GRI Report

policies, principles and statements

Read more about our ESG related policies, principles and statements below:

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Environmental Policy

Human Rights Policy

Modern Slavery Statement

Responsible Procurement Principles

Single-use Plastic Approach