the top 4 perks our members love most
15% off all stays
The favourite perk of all our members is paying less than everyone else for all citizenM stays – 15% off, and even more during sales!
free late check-out
Everyone checks out at 11:00 AM... members stay in bed until 2:00 PM for free! They love the extra time and the savings – up to $79 per each stay.
15% off food & drink
Flash your app member ID at the bar and get 15% off all food and drinks (cocktails, wine, desserts, pizza… everything except breakfast).
early access to all sales
All sales are open to members before the general public. This means the best availability of rooms in all cities, and at the biggest discount.
#1 perk, according to our members
15% off all stays + free late check-out
With your 15% discount (up to 30% during sales) you can book up to two rooms each time - because it’s nice to go with travel buddies! When you wake up, don’t hurry out of bed – your free late check-out is at 2:00 PM (instead of 11:00 AM). Spend those three extra hours gazing out the window at your beautiful premium view (subject to availability per hotel).
taste more for less
food, drinks, snacks, all 15% off
Get 15% off all food and drink, all day, every day (excluding breakfast, and excluding alcohol in Boston).
Flash your exclusive member ID in the citizenM app while ordering at the bar – it’s what gets you the discount! Enjoy all your favourites: pizza, cocktails, bar snacks, wine, soft drinks, and more.
the world is your office
co-work for free, meet for less
Every citizenM living room can be your co-working space – even without a room reservation. Simply flash your member ID in your citizenM app when you arrive at the hotel front desk. More people want to join you? No problem – book a societyM meeting room with your exclusive 15% member discount. Co-working is available at all citizenM hotels except Taipei.
short & sweet FAQs
What is mycitizenM+?
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What is mycitizenM+?
mycitizenM+ is a hotel rewards program unlike any other. There's no waiting, no levels to achieve, no points to collect, no minimum spend. Simply sign up for one year and enjoy all the perks immediately.
The price of the membership ($120 / £90 / €100 for a year) gives you incredible value from your very first stay. You'll see the room rate savings while you book the member rate, and save up to $79 with your free late check-out, and up to $125 with a free premium view. At peak travel times (for example, a long summer weekend in New York), your savings could add up to $300 for a single stay.
How do I sign up?
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How do I sign up?
Follow this link straight to the buying page, or scroll up and click the 'buy one year membership' button.
When do I pay?
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When do I pay?
This is a ONE YEAR membership - you pay either when you sign up, or at the end of a free trial (if a free trial is available).
Pay when you sign up - make one payment only for the entire year.
Pay while booking a stay – select your member rate, sign up to the membership, then finish your booking (in other words, just follow the flow).
If you start your membership with a free trial, your payment will be collected the day after your free trial ends (unless you cancel). We will send you a reminder email before the end of the trial to ask if you want to continue.
How long am I signing up for?
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How long am I signing up for?
You are signing up for one year.
You might have caught a special promotion - for example, a free trial for two months. In this case, the free trial period is added at the start of the membership. So with a two-month free trial, your membership will last 14 months - two months for free, 12 months paid. During the free trial, you can cancel your membership anytime with no obligation, and the 12-month paid period will not begin.
How do I cancel mycitizenM+ membership?
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How do I cancel mycitizenM+ membership?
All memberships come with a 14-day cancellation period if you change your mind.
If you start with a free trial, you can cancel your membership anytime during the trial period with no obligation, and the 12-month paid period will not begin.
To cancel your membership, log into your citizenM account, go to the 'membership' section, then follow the steps. We will send you an email to confirm the cancellation and the remaining terms (remaining time, how many payments still remain, etc).
If you want to cancel after the 14-day period passes, you can do so via your member dashboard. The membership will continue until the end of its one-year term (which means you can keep using your perks), but it will not renew automatically.
Can I book more than 2 rooms with my membership?
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Can I book more than 2 rooms with my membership?
You can book a maximum of 2 rooms per stay with your member discount - one for you, and one or your best travel buddy (or two buddies). It's nice to travel with friends!
There is no limit to your stays - you can book as many as you like per year - only to the number of rooms. If you need 3 rooms or more, those rooms need to be booked separately at the regular stay price.
How do I use my food and drink discount?
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How do I use my food and drink discount?
Download the citizenM app and log in with the same email you used to purchase your membership. You'll see your member ID on the app home screen. Show this ID at the bar whenever you buy food and drinks. You get 15% off everything, excluding breakfast, and excluding alcohol in Boston (state rules).
If you already have the app, but your member status is not showing, please upgrade your app to the latest version. You may need to sign in again after app update.
At the moment, the discount will not be added to orders placed via the app - you need to order with an ambassador at the bar.
Are rooms with premium views always available?
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Are rooms with premium views always available?
There are only a few rooms with premium views per each hotel - when a hotel is fully booked, this perk is not guaranteed to be available.
The rooms with premium views are always on the middle to high floor in these hotels:
Tower of London London Victoria Paris Gare de Lyon Geneva New York Bowery New York Times Square Chicago Downtown Boston North Station Boston Back Bay Los Angeles Downtown Miami Worldcenter Seattle Pioneer Square Taipei North Gate
At other hotels, some have better views than others - please ask what's available during check-in.
Can I see some fine print (terms & conditions)?
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Can I see some fine print (terms & conditions)?
Of course! Read the full terms & conditions here.
If the fine print doesn't answer your question, click the chat bubble at the bottom right of this screen to connect to one of our friendly humans anytime.
I have more questions!
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I have more questions!
You have questions - we're here to help! Click the chat bubble at the bottom right of this screen to connect to one of our friendly humans anytime, or use WhatsApp at +44 744 417 1707 (text only).