contact citizenM
24/7 guest service team
Choose your preferred channel below for all your hotel, booking and stay questions.
chatbot - self-service or live support (up to 30 min wait during peak times)
click chatbot icon at bottom right of the screen
WhatsApp - text only, no calls (up to 10 min wait during peak times)
+44 744 417 1707
Twitter direct message (same day response)
Facebook direct message (same day response)
email (response in 2-5 business days)
meeting rooms (societyM)
find a specific meeting room on the meeting rooms page
for general meeting room inquiries - email societyM@citizenM.com
group bookings (11+ rooms)
fill out a request form for your group on the citizenM groups page
for general group booking inquiries - email groups@citizenM.com
business travel
for general inquiries, email sales@citizenM.com
social media & influencers
citizenM customer service social media channels
citizenM Twitter - customer service same-day response
citizenM Facebook - customer service same-day response
citizenM fun social media channels
influencer and social media collaboration requests
press inquiries
for general inquiries - email press@citizenM.com
careers
view job listings and learn about life at citizenM on our careers page
for general recruitment inquiries - email recruitment@citizenM.com
citizenM hotels
Netherlands
citizenM Amsterdam Schiphol Airport
United Kingdom
citizenM London Southwark Bankside
France
citizenM Charles de Gaulle Airport
Italy
Denmark
citizenM Copenhagen Radhuspladsen
Switzerland
United States
citizenM New York Times Square
citizenM San Francisco Union Square
citizenM Seattle South Lake Union
citizenM Seattle Pioneer Square
citizenM Washington DC Capitol
Taiwan
Malaysia