24/7 guest service team
Choose your preferred channel below for all your hotel, booking and stay questions.
chatbot - self-service or live support (up to 30 min wait during peak times)
- click chatbot icon at bottom right of the screen
WhatsApp - text only, no calls (up to 10 min wait during peak times)
- +44 744 417 1707
X direct message (same day response)
Facebook direct message (same day response)
email (response in 2-5 business days)
- support@citizenM.com