how can we help?

We might have the answers to all of life's questions. If not, contact us.

our top 6 most asked questions

The questions we get asked the most often!

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How do I book, modify, cancel a reservation?

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How do I book?

We like to make things quick and easy for you – that's why all citizenM reservations are done online. You'll find our best rates and availability here. Just a few clicks and you're done! No phone calls or emails necessary.

How do I change the dates of the booking via citizenM?

Did you book a flexible rate via the citizenM website or app?

If you booked a flexible rate directly on our website or app, you can cancel your reservation via 'get booking', and then book a new stay.

How do I change the dates of the booking if I did not book via citizenM?

For all third-party bookings (these are all bookings not made via the citizenM website or app), any cancellations or modifications must be done via that channel. Please check your confirmation email for details and terms of your booking, and contact your channel directly.

How can I cancel the booking if I booked via citizenM?

It's too bad you cannot make it, we were looking forward to seeing you! If you have booked directly through the citizenM website, you can cancel your booking yourself via my booking page. Depending on the rate type you chose, you may or may not be charged. You can also contact our customer service team via the chat box, or via WhatsApp at +44 744 417 1707 (text only).

How can I cancel the booking if I booked elsewhere?

It's too bad you cannot make it, we were looking forward to seeing you! If you booked through a third party (for example, another website, your travel agent, etc), you will need to cancel the reservation directly with them. You will likely find their contact details in the reservation confirmation email. Depending on the rate type chosen at time of booking, you may or may not be charged.

How do I get a booking confirmation, or pay for my reservation?

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Is my booking confirmed?

Every time you make a citizenM booking, you will receive a booking confirmation email. If the email doesn’t arrive, please check your spam folder.

For all bookings made directly via the citizenM website or app, the email will come from citizenM.

For all bookings made via other channels – for example, Booking.com, Expedia, travel agents – the email will come from them. It means that if you need to make any changes or cancel your stay, you will have to contact them as well, as they are the source of booking.

Why do we need your credit card details?

We take credit card details (i) to collect payment for stays and purchase of incidentals, (ii) as a guarantee for payment of cancellation fees, and (iii) to charge for potential theft and damages. See our reservation terms for more details.

How do I pay for my reservation?

If you book the flexible, long stay, or mycitizenM+ rate, you have a choice to pay right away (during your booking), or to pay at the hotel (during arrival and check-in). If you choose to pay right away, you can use a credit or debit card to pay for your booking. If you choose to pay at the hotel, you will need to give a credit card number during booking. Your card will not be charged (we do not take deposits). You will pay in full when you arrive at the hotel and check-in (cards only please, most of our hotels are cashless).

Where can I find my invoice?

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The final invoice will be automatically emailed immediately after check-out to the email address confirmed during check-in.

Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my booking page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

What are the parking options at citizenM?

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Can I check-in early or late?

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All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Early check-in cannot be booked in advance. However, at four of our hotels, early check-in can be purchased at the front desk for an extra fee (subject to room availability):

Amsterdam Schiphol Airport - 29 EUR Paris Charles de Gaulle Airport - 29 EUR Taipei North Gate - 1000 TWD Kuala Lumpur Bukit Bintang - up to 162 MYR, or the price of a one night stay if you are checking in before 10:00 AM

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

How old do I have to be to stay at citizenM?

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The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

bookings

How, what and where to book.

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How do I book?

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We like to make things quick and easy for you – that's why all citizenM reservations are done online. You'll find our best rates and availability here. Just a few clicks and you're done! No phone calls or emails necessary.

Do I need a credit card to book?

Yes, you need a valid credit card to book a room. The card will not be charged when making the reservation (there are some exceptions, for example when we're having limited-time sales). Once you arrive at the hotel, you'll be required to present a credit card at check-in, but it doesn't have to be the same credit card you used to make your booking online).

What kind of rates do you offer?

The flexible rates come with changes and cancellations until arrival day (the exact time is specified in your booking confirmation email). When you book one of these rates, you have a choice to pay right away, or pay when you arrive at the hotel. Our mycitizenM+ rate guarantees our lowest price of at 15% discount, and comes with many extra perks -sign up for mycitizenM+ here.

How do I book a group?

We love groups! If you need more than 10 rooms on fixed dates, please visit our groups page for more information and to request a quote for your visit. Please note: there are no twin beds at citizenM. Each room has an XL king-size double bed only (to share or not).

How do I book a meeting room?

Book one of our inspiring societyM meeting rooms online any time, any place here. You will find more information, availability and best prices there too. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices – and much, much more.

Who can stay at the hotel?

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How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below: Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older. USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older. Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I book for someone else?

Yes you can! You can enter any guest name, and it doesn't have to match the name on the credit card either. Please Note: That all guests are required to provide a valid credit card and photo ID, with matching names, at check-in for every reservation.

How many people can stay per room?

All our rooms are designed for a maximum occupancy of 2 adults.

Can I bring a child?

At citizenM, one child age 10 or less can share a double bed with two adults. The child stays free.

One child age 11 and older can share a double bed with 1 adult.

There are no twin beds, or space for extra beds, in citizenM rooms. All rooms have one XL king-size bed to share.

One child per room only, regardless of child age.

In the citizenM Paris hotels, there is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight (ask for the baby bed at the front desk on arrival, or leave a note in the comments section during booking).

Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Can I add another person to the booking?

Yes, you can add another person to the booking, but please note all our rooms are suitable for a maximum occupancy of 2 adults. In every room, there is one XL king-size bed to share (no twin beds).

What can I book?

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What kind of rooms do you have? / Can I book a specific view?

Unlike traditional hotels, at citizenM we only have one type of room – the perfect one. All rooms are the same size and layout, the only thing that varies is the view. In some of our hotels, you can book a room with an extra-special view for a small extra fee. This option will show during your booking. In hotels where no special view is bookable, you may ask for a particular view in the comments during your booking, and we will do our best to fulfil your request (subject to room availability).

What kind of rates do you offer?

The flexible rates come with changes and cancellations until arrival day (the exact time is specified in your booking confirmation email). When you book one of these rates, you have a choice to pay right away, or pay when you arrive at the hotel. Our mycitizenM+ rate guarantees our lowest price of at 15% discount, and comes with many extra perks - sign up for mycitizenM+ here.

How do I book a group?

We love groups! If you need more than 10 rooms on fixed dates, please visit our groups page for more information and to request a quote for your visit. Please note: there are no twin beds at citizenM. Each room has an XL king-size double bed only (to share or not).

How do I book a meeting room?

Book one of our inspiring societyM meeting rooms online any time, any place here. You will find more information, availability and best prices there too. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices – and much, much more.

How do I book cloudM?

Individuals and small groups of friends don't need to book cloudM in advance. Just come over to enjoy drinks and views with us! You may make a reservation at cloudM for a group of 20 or more people. For information and to request a quote, please visit this page.

How can I pay?

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How can I pay in advance?

To pay in advance, log into 'my booking' where you can pre-pay for up to 72 hours (3 days) before your arrival date. To pre-pay someone else's reservation, you'll need to know the guest's last name, reservation number and the hotel where they are staying. Enter the information on this page to access the booking overview, then click the big red button to pre-pay.

Can I pay on arrival?

Did you book a flexible rate via the citizenM website or app? You can pay on arrival with any credit card you prefer (it doesn't have to be the same card you used to make the reservation). We accept all major credit cards. Most of our hotels do not accept cash for room payment. Did you book via a third party (booking.com, Expedia, travel agent, etc)? Your payment terms are set by the third parties, and you will know if you have to prepay or not at the time of making your booking.

How do I get an invoice?

Immediately after check-out, the final invoice will be sent to the email address confirmed during check-in. Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my booking page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

Can I pay cash?

Most of our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

When do I pay?

You can pay up until 72 hours (3 days) before check-in through my booking page. After that, you can only pay at check-in (online check-in before you arrive, or personally at the hotel).

How can I confirm if a payment has been made?

You can check if your reservation has been prepaid at anytime through here. You can also contact us via chat if you are unsure.

Do I need to bring the credit card used for booking when checking in?

You will need a credit card to check in, but it doesn't have to be the same credit card used to book. It can be any other card you prefer to use.

Do you take deposits?

Did you book a flexible, long stay, mycitizenM or mycitizenM+ rate via the citizenM website or app?

No, we don't take deposits. You only need a valid credit card number to reserve your room online.

Did you book via a third party (booking.com, Expedia, travel agent, etc)?

No, we don't take deposits. You only need a valid credit card with you when you arrive at the hotel.

How can I change the address or the name on the invoice?

We can do that for you, as long as the guest has not checked out. Modifications are not possible after departure. To request your change, please contact us.

Can I modify my booking?

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How do I change the dates of the booking via citizenM?

Did you book a flexible rate via the citizenM website or app?

If you booked a flexible rate directly on our website or app, you can cancel your reservation via 'my booking', and then book a new stay.

How do I change the dates of the booking if I did not book via citizenM?

For all third-party bookings (these are all bookings not made via the citizenM website or app), any cancellations or modifications must be done via that channel. Please check your confirmation email for details and terms of your booking, and contact your channel directly.

Can I change the name of the booking?

Yes, the name on the reservation can be updated in my booking.

Can I change the number of people in the room?

Yes and you'll be happy to know we don't charge extra for additional people in the room (unlike most hotels). The number of guests can be changed from 1 to 2 (and vice versa) via my booking page. You can also do it at check-in.

If you booked through a third party (for example, another website, your travel agent, etc) you will need to contact them to make this adjustment. You will likely find their contact details in the reservation confirmation email.

If the second person needs breakfast, you can simply buy it in the morning at canteenM. It won't cost any extra, the price is always the same.

Can I add breakfast to my reservation?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

I already stayed

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I forgot something inside the room, how can I get it back?

We hope it wasn't your lucky socks! Whatever you forgot, we'll be happy to help you get your item back. Please contact us via chat or send us a text via WhatsApp at +44 744 417 1707.

Please note, we keep lost items for a maximum of 3 months. If you haven’t realised you’re missing your item by then, you probably won’t need it and we will donate it to a good cause.

How can I share feedback about my stay?

Did you fall in love with the way we do things? Or out of love? Either way, we like to hear all compliments, suggestions and complaints.

You can send us feedback in several ways. After your stay, you'll receive a survey email with room for comments. You can also chat to us live. And if you need more time to compose an email, send it to us whenever you're ready.

Where can I find my invoice?

The final invoice will be automatically emailed immediately after check-out to the email address confirmed during check-in.

Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my booking page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

How can I update the address or name of my invoice?

We can do that for you, as long as the guest has not checked out. Modifications are not possible after departure. To request your change, please contact us. You can also request this change in person at the hotel, just ask an ambassador. Please note, these changes can only be made before you check-out.

I really loved something at the hotel, where can I get it?

We're flattered you loved our stuff! At the moment, we do not have an online store for our goodies, but we will shout about it once we do. In the meantime, all citizenM hotels carry a selection of lovely (and lovable) pieces at collectionM, our hotel gift shop.

Our most popular items are the Marvin dolls, and yes you can purchase them at the hotel (with or without a pillow).

Can I cancel my booking?

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How can I cancel the booking if I booked via citizenM?

It's too bad you cannot make it, we were looking forward to seeing you! If you have booked directly through the citizenM website, you can cancel your booking yourself via my booking page. Depending on the rate type you chose, you may or may not be charged. You can also contact our customer service team via the chat box, or via WhatsApp at +44 744 417 1707 (text only).

How can I cancel the booking if I booked elsewhere?

It's too bad you cannot make it, we were looking forward to seeing you! If you booked through a third party (for example, another website, your travel agent, etc), you will need to cancel the reservation directly with them. You will likely find their contact details in the reservation confirmation email. Depending on the rate type chosen at time of booking, you may or may not be charged.

Can I cancel my room without fees?

Did you book a flexible rate via the citizenM website or app?

If you booked one of these rates, you can cancel your booking for free up to a certain point in time. To check your cancellation deadline, check your booking confirmation email, or log into my booking and look under 'my reservations' for 'cancellation policies'. There, you will see your free cancellation deadline.

Did you book via a third party (booking.com, Expedia, travel agent, etc)?

Please contact them directly, or check your booking confirmation email for the cancellation information.

hotel information

Paris, New York or Taipei? Find all location-specific information here.

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Europe

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citizenM Amstel Amsterdam hotel

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How do I get to the hotel?
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What's your address?

citizenM Amstel Amsterdam hotel Sarphatistraat 47 1018 EW Amsterdam The Netherlands

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Amstel Amsterdam?

citizenM Amstel Amsterdam hotel does not offer car parking.

The nearest parking location is:

QPark Weesperplein Eerste Boerhaavestraat 1091 GM Amsterdam

How do I check-in/check-out?
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What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
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Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
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Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

Yes! This hotel has free bicycles for guests. There are just a few simple rules to note:

- 1 bike per guest, maximum 2 per room

- bikes are available on first-come-first-served basis - ask as soon as you arrive

- the use of bicycle is free, but we will take a refundable security deposit of 100 EUR in case of theft or damage

- all bikes must be returned before midnight

- we will ask you to sign a rental agreement

- if there are no bikes left, ask our hotel ambassadors to recommend a great local rental place

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
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Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Amsterdam Schiphol hotel

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How do I get to the hotel?
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What's your address?

citizenM Schiphol Airport hotel Jan Plezierweg 2 1118 BB Schiphol The Netherlands

How do I get to the hotel?

From the airport, follow the signs for Trains or Schiphol Plaza. Then look for Arrivals 4. The nearest exit is next to Starbucks. Once you exit, you will see a parking lot and a covered brick walkway, leading you to citizenM, approximately 4 minutes away (250 meters). For those late travels, the airport closes the majority of its exits around midnight leaving one exit open. This means from the Schiphol Plaza look for the nearest exit. Once exiting the airport head left walking alongside the airport until you see a parking lot and covered brick walkway. Click here to see directions on Google Maps.

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Schiphol Airport?

citizenM Amsterdam Schiphol Airport hotel does not offer car parking. You can use Schiphol Parking: P1 at the airport for short stays (48 hours). P6 which provides valet parking for a minimum of 3 days. P3 is for long term parking. No booking is required.

How do I check-in/check-out?
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What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Early check-in cannot be booked in advance. However, at Amsterdam Schiphol Airport hotel, early check-in can be purchased at the front desk for 29.00 EUR (subject to room availability).

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

Yes! This hotel has free bicycles for guests. There are just a few simple rules to note:

- 1 bike per guest, maximum 2 per room

- bikes are available on first-come-first-served basis - ask as soon as you arrive

- the use of bicycle is free, but we will take a refundable security deposit of 100 EUR in case of theft or damage

- all bikes must be returned before midnight

- we will ask you to sign a rental agreement

- if there are no bikes left, ask our hotel ambassadors to recommend a great local rental place

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Amsterdam South hotel

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How do I get to the hotel?
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What's your address?

citizenM Amsterdam South Prinses Irenestraat 30 1077 WX Amsterdam The Netherlands

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Amsterdam South?

Sorry, citizenM Amsterdam South hotel does not offer car parking on the hotel grounds. There is paid street parking in front of the hotel, available Mon–Sat from 9:00 AM to 12:00 AM, Sundays are free. Pay for your parking using the street ticket machine. For price-conscious citizens, there are several Park & Ride options nearby: P+R RAI P+R Olympisch Stadion Weekend P+R VUmc

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

Yes! This hotel has free bicycles for guests. There are just a few simple rules to note:

- 1 bike per guest, maximum 2 per room

- bikes are available on first-come-first-served basis - ask as soon as you arrive

- the use of bicycle is free, but we will take a refundable security deposit of 100 EUR in case of theft or damage

- all bikes must be returned before midnight

- we will ask you to sign a rental agreement

- if there are no bikes left, ask our hotel ambassadors to recommend a great local rental place

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 18 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Rotterdam hotel

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How do I get to the hotel?
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What's your address?

citizenM Rotterdam hotel Gelderse Plein 50 3011 WZ Rotterdam The Netherlands

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Rotterdam?

citizenM Rotterdam hotel has car parking with limited availability. Spaces can't be reserved so please pull up nearby and come to the front desk to ask if a space is free first. The other nearest parking locations are: Markthal Interparking (select Hotel Parking) Parking Garage Oude Haven

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

Yes! This hotel has free bicycles for guests. There are just a few simple rules to note:

- 1 bike per guest, maximum 2 per room

- bikes are available on first-come-first-served basis - ask as soon as you arrive

- the use of bicycle is free, but we will take a refundable security deposit of 100 EUR in case of theft or damage

- all bikes must be returned before midnight

- we will ask you to sign a rental agreement

- if there are no bikes left, ask our hotel ambassadors to recommend a great local rental place

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 18 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Copenhagen Radhuspladsen hotel

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How do I get to the hotel?
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What's your address?

citizenM Copenhagen Radhuspladsen hotel H.C. Andersens Boulevard 12 1553 Copenhagen Denmark

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Copenhagen Radhuspladsen?

citizenM Copenhagen hotel does not offer car parking, but there is an independent parking garage in the basement of our building at 12 H C Andersens Blvd, open 24 hours. The parking entry ramp is just a few meters to the right of the hotel entrance (when facing the hotel). It is not possible to reserve a spot in advance - the parking garage is open on first-come-first-served basis. citizenM is not affiliated with this parking garage in any way - all users must pay when leaving the garage. You can also park close to the hotel at one of these (we are not affiliated): P-hus Jenbanegade 1 Q-Park Industriens Hus

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

How do I check-in/check-out?
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What is the check-out time?

Check out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 210 DKK during booking, at online check-in, or in person at the hotel.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 199 DKK. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Glasgow hotel

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How do I get to the hotel?
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What's your address?

citizenM Glasgow hotel 60 Renfrew Street Glasgow G2 3BW UK

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Glasgow?

citizenM Glasgow hoteldoes not offer car parking on the hotel grounds. We do, however, have a discounted rate for you at Cambridge Street Car Park, a 5-minute walk from the hotel: Up to 24 hours: Mon-Sun, 15.00 GBP, Overnight: Mon-Sun, 6.00 PM - 8.00 AM, 2.00 GBP (prices may vary) Hand your car parking ticket to an ambassador to validate, then pay at any machine in the car park. Please be advised that Glasgow city center is a low emission zone. All vehicles entering the city centre zone area must now meet the less-polluting emission standards or face a penalty charge

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 17 GBP. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM London Southwark Bankside hotel

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How do I get to the hotel?
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What's your address?

citizenM London Southwark Bankside hotel 20 Lavington Street London SE1 0NZ UK

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM London Southwark Bankside?

citizenM hotel London Southwark Bankside does not offer car parking, but we’ve searched high and low to provide you with the alternative: Just Park Ibis Southwark Rose Car Park 43, 47 Southwark Bridge Rd London SE1 9HH

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 GBP. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Tower of London hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Tower of London hotel 40 Trinity Square London EC3N 4DJ UK

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Tower of London ?

citizenM Tower of London hotel does not offer car parking, but we’ve searched high and low to provide you with this alternative, a mere 5 min walk to the hotel: Minories Car Park Address: 1 Shorter St, London E1 8L

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 GBP. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM London Shoreditch Hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM London Shoreditch hotel 6 Holywell Lane London EC2A 3ET UK

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM London Shoreditch?
How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 GBP. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM London Victoria hotel

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How do I get to the hotel?
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What's your address?

citizenM London Victoria Station 292 Vauxhall Bridge RoadLondon SW1V 1AEUK

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM London Victoria?

citizenM London Victoria hotel does not offer car parking. We have found some nearby options that you might consider: APCOA Parking -- This is located at Victoria Station, Eccleston Bridge, London SW1W 9SJ and it is 8 min on foot from the hotel. Price varies generally day to day however it starts from £30 a day. Patrolled by APCOA staff and the police. Q Park Victoria -- This is located at Arneway St, London SW1P 2TX and it is 12 min walk on foot from the hotel. Price on the 24hrs is £40, for 1 hour £8. Patrolled by 24/7 CCTV. Just Park -- It is a non-surveilled parking location located at Vauxhall Bridge Rd, London SW1V 1DX. You can book it via the website and it has individual parking spots across the city the closest one next to our hotel is 4 min on foot. The price varies on the day but it starts at £22 for 24 hrs. Park Bee -- It is a non-surveilled parking location located in a residential building at 3 Abbey Orchard St, SW1P 2JJ London. You can book it via the website and it has individual parking spots across the city the closest one next to our hotel is 10 min on foot. The price varies on the but it starts at £24 for 24 hrs.

How do I check-in/check-out?
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What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
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Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
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Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 GBP. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Paris Charles de Gaulle Airport hotel

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How do I get to the hotel?
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What's your address?

citizenM Paris Charles de Gaulle Airport hotel 7 Rue de Rome 93290 Tremblay-en-France France

How do I get to the hotel?

citizenM is located within walking distance (5 minutes) from Charles De Gaulle Airport Terminal 3. If you are arriving at Terminal 1 or 2 or by TGV, you can take the free shuttle CDGVAL (you can catch it between the TGV-RER station Aeroport Charles De Gaulles 2-TGV and terminal 2F) to Terminal 3- Roissypole (also known as RER station Aeroport Charles De Gaulles 1). When at Terminal 3, take the exit #1 to Continental Square, follow the covered walkway and you will see citizenM straight ahead (about 3-4 minutes walking). Click here to open directions in Google Maps. Note: The main exit is closed after 10:00 PM. After this time, exit via the bus station (not the Hotel Courtesy Buses) then turn left, go straight ahead and look for the covered walkway to the station and follow the directions as mentioned above. Shuttles run every 4 minutes between 04:00 AM and 01:00 AM

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Paris Charles de Gaulle Airport?

At citizenM Paris Charles de Gaulle hotel, we have 56 parking spaces and 2 handicapped parking spaces available for our guests. The price is 2.50 EUR per hour, or 25.00 EUR per day. To reserve your parking spot, please follow this link: https://www.onepark.fr. We recommend doing so as soon as possible, as there is a limited number of parking spots available to book online, and a 24-hour notice is required. Please note: the price of the parking is not connected to your reservation, therefore it must be paid separately from your room charges.

How do I check-in/check-out?
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What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Early check-in cannot be booked in advance. However, at Paris Charles de Gaulle Airport hotel, early check-in can be purchased at the front desk for 29.00 EUR (subject to room availability).

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

There is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight.

Please ask for the baby bed at the front desk when you arrive. You can also request it in advance while booking your citizenM room - leave a note in the comments section during booking.

If you prefer to share the XL bed with your baby, please ask for extra pillows or blankets to make a baby nest.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Paris La Defense hotel

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How do I get to the hotel?
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What's your address?

citizenM Paris La Défense hotel 194 Jardin de l'Arche 92000 Nanterre France

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Paris La Défense?

At citizenM Paris La Défense hotel, we have 45 on-site parking spots available on first-come-first-served basis. The cost is 5 EUR per hour for the first 5 hours, then 25 EUR from 6 up to 24 hours (day rate). Max vehicle height is 2.1 meters. The price of parking is not part of the hotel reservation - please pay for parking at the parking facility. If you prefer to reserve a spot before arrival, there are 10 spots available to book online for a flat rate per day. This is the link to the reservation page. Max vehicle height is 2.1 meters. If there are no spots available online, it means they have all been reserved. The price of parking is not part of the hotel reservation - please pay for parking at the parking facility. To reach the parking entrance, this is the address to enter in Google Maps: 26 Rue des Longues Raies 92000 Nanterre France

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

There is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight.

Please ask for the baby bed at the front desk when you arrive. You can also request it in advance while booking your citizenM room - leave a note in the comments section during booking.

If you prefer to share the XL bed with your baby, please ask for extra pillows or blankets to make a baby nest.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Paris Gare de Lyon hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Paris Gare de Lyon hotel 8 Rue van Gogh 75012 Paris France

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Paris Gare de Lyon?

citizenM hotel Paris Gare de Lyon hotel does not offer car parking, but we've searched high and low for the best alternatives for you: ZENPARK Paris Parking Bercy - Gare de Lyon INTERPARKING Parking Bercy Arena - Gare de Lyon Parking Indigo Gare de Lyon

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

There is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight.

Please ask for the baby bed at the front desk when you arrive. You can also request it in advance while booking your citizenM room - leave a note in the comments section during booking.

If you prefer to share the XL bed with your baby, please ask for extra pillows or blankets to make a baby nest.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Paris Champes-Elysees hotel

keyboard_arrow_down
How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Paris Champs-Élysées hotel 128 rue de la Boétie 75008 Paris France

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Paris Champs-Élysées?

citizenM Paris Champs-Elysees hotel does not offer car parking, but we've searched high and low for the best alternatives for you: Parking Indigo Champs Elysées 88 Avenue des Champs-Élysées 75008 Paris

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

There is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight.

Please ask for the baby bed at the front desk when you arrive. You can also request it in advance while booking your citizenM room - leave a note in the comments section during booking.

If you prefer to share the XL bed with your baby, please ask for extra pillows or blankets to make a baby nest.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Paris Opera hotel

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How do I get to the hotel?
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What's your address?

citizenM Paris Opéra hotel 18 Rue Du Croissant 75002 Paris France

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Paris Opéra?

citizenM hotel Paris Opéra hotel does not offer car parking, but we've searched high and low for the best alternatives for you: Parking Indigo Bourse - 31B Rue Vivienne 75002 Parking Sentier41 - 41 Rue du Sentier 75002

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
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Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

There is a limited number of folding baby beds available. The beds are suitable for babies age 0-3, up to 15 kilos in weight.

Please ask for the baby bed at the front desk when you arrive. You can also request it in advance while booking your citizenM room - leave a note in the comments section during booking.

If you prefer to share the XL bed with your baby, please ask for extra pillows or blankets to make a baby nest.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Rome Isola Tiberina hotel

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How do I get to the hotel?
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What's your address?

citizenM Rome Isola Tiberina hotel Lungotevere de’ Cenci 5-8 00186 Roma (RM) Italy

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Rome Isola Tiberina?

citizenM Rome Isola Tiberina hotel does not offer car parking on-site. Here a few parking alternatives close-by: 1. Street parking: there are some parking spots on the street in front of the hotel. 2. Parking via Giulia - Via Bravaria, 8, 00186 Roma RM, Italy 3. Garage Zanna Silla - Via delle Zoccolette, 31, 00186 Roma RM, Italy

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop terraza with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop terraza. In the USA, only guests 21 years old and older may visit (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 18 EUR. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Zurich hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Zurich hotel 42 Talacker 8001 Zurich Switzerland

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Zurich?

citizenM Zürich hotel does not offer car parking, but we’ve searched high and low to provide you with an overview of the parking options in the area: Talgarten parking Jelmoli parking

How do I check-in/check-out?
keyboard_arrow_down
What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 34 CHF during booking, at online check-in, or in person at the hotel.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What and when can I eat?
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Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 28 CHF. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Geneva hotel

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How do I get to the hotel?
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What's your address?

citizenM Geneva hotel 31-33 Rue de la Rôtisserie 1204 Geneva

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Geneva?

citizenM Geneva hotel does not offer car parking. We do, however, have a discounted rate for our guests at: Parking Mont Blanc Discounts are available for citizenM guests at this parking location – please ask an ambassador for details.

How do I check-in/check-out?
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What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 34 CHF during booking, at online check-in, or in person at the hotel.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 28 CHF. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

United States of America

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citizenM Austin Downtown hotel

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How do I get to the hotel?
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What's your address?

citizenM Austin Downtown hotel 617 Colorado Street TX 78701, Austin USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Austin Downtown hotel?

citizenM Austin Downtown does not offer car parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Boston Back Bay hotel

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How do I get to the hotel?
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What's your address?

citizenM Boston Back Bay hotel 408 Newbury Street Boston MA 02115 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I get around Boston?

Public transport: Boston has buses, trains (commuter rail), a subway and ferries. Get all the info on the official MBTA website if you are based in the USA, or download the MBTA app for iOS, or for Android, to use worldwide. Bicycles: Bluebikes is a public bike-share program with single ride, daily, monthly and annual passes. Find the nearest Bluebike (and other information) on the official Bluebikes page. Ferry: sail the sea between Lovejoy Wharf (at North Station) and Fan Pier (at Seaport) with all-day departure times. Visit the ferry website for tickets and schedules.

Do you have parking at the hotel?
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Is there parking at citizenM Boston Back Bay hotel?

citizenM Boston Back Bay hotel does not offer parking.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Boston North Station hotel

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How do I get to the hotel?
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What's your address?

citizenM Boston North Station hotel 70 Causeway Street Boston MA 02114 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I get around Boston?

Public transport: Boston has buses, trains (commuter rail), a subway and ferries. Get all the info on the official MBTA website if you are based in the USA, or download the MBTA app for iOS, or for Android, to use worldwide. Bicycles: Bluebikes is a public bike-share program with single ride, daily, monthly and annual passes. Find the nearest Bluebike (and other information) on the official Bluebikes page. Ferry: sail the sea between Lovejoy Wharf (at North Station) and Fan Pier (at Seaport) with all-day departure times. Visit the ferry website for tickets and schedules.

Do you have parking at the hotel?
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Is there parking at citizenM Boston North Station hotel?

citizenM Boston North Station hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Chicago Downtown hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Chicago Downtown hotel 80 East Wacker Place 60601 Chicago, IL USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Chicago Downtown hotel?

citizenM Chicago Downtown does not offer parking on site. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 20 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Los Angeles Downtown hotel

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How do I get to the hotel?
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What's your address?

citizenM Los Angeles Downtown hotel 361 S. Spring Street Los Angeles 90013 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Los Angeles Downtown hotel?

citizenM Los Angeles Downtown hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends. You might consider the garage at Broadway Spring Center - 333 S Spring St, Los Angeles, CA 90013.

How do I check-in/check-out?
keyboard_arrow_down
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 39 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Menlo Park hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Menlo Park hotel 2 Meta Way, Menlo Park, CA 94025 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Menlo Park hotel?

citizenM Menlo Park is offering 118 free parking stalls on site for guests, including 6 accessible spots, and 4 EV charging stations located at the back of the hotel.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

Enjoy a free bicycle ride in the Menlo Park sunshine. Bicycles are available to rent per day (no overnight reservations) at no charge. A 100 USD security deposit (against theft and damage) will be charged to your room and removed when you return of the bicycle. Ask for your bike and sign the rental agreement at the front desk.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Miami Brickell hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Miami Brickell hotel 11 SE 10th St. 33130, Miami USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Miami Brickell hotel?

citizenM Miami Brickell does not offer car parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Do you have a pool?

Yes! Show everyone you're in Miami with a selfie by our sparkling rooftop pool. The rooftop bar is on the top floor of the Miami Brickell hotel and is open for hotel guests and locals. The rooftop bar is open from 12PM to 10PM daily. The rooftop pool is open from sunrise to sunset daily and is an amenity only for the use of hotel guests (no public access). Please note - due to its size, the pool is not suitable for swimming, but intended for soaking, cooling off, sipping cocktails and snapping photos.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 23 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Miami South Beach hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Miami South Beach hotel 1200 Lincoln Road Miami FL 33139 United States

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Miami South Beach?

citizenM Miami South Beach does not offer car parking.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 23 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Miami Worldcenter hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM Miami Worldcenter hotel 700 NE 2nd Avenue FL 33132, Miami USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM Miami Worldcenter hotel?

citizenM Miami Worldcenter does not have parking on the premises. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

We are not able to accept packages exceeding the following dimensions: 30 in x 24 in x 24 in

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Do you have a pool?

Yes! Show everyone you're in Miami with a selfie by our sparkling rooftop pool. The rooftop bar is on the top floor of the Miami Brickell hotel and is open for hotel guests and locals. The rooftop bar is open from 12PM to 10PM daily. The rooftop pool is open from sunrise to sunset daily and is an amenity only for the use of hotel guests (no public access). Please note - due to its size, the pool is not suitable for swimming, but intended for soaking, cooling off, sipping cocktails and snapping photos.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 23 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM New York Bowery hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM New York Bowery hotel 189 Bowery New York NY 10002 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM New York Bowery hotel?

citizenM New York Bowery hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

Yes! This hotel has free bicycles for guests. There are just a few simple rules to note:

- 1 bike per guest, maximum 2 per room

- bikes are available on first-come-first-served basis - ask as soon as you arrive

- the use of bicycle is free, but we will take a refundable security deposit of 100 EUR in case of theft or damage

- all bikes must be returned before midnight

- we will ask you to sign a rental agreement

- if there are no bikes left, ask our hotel ambassadors to recommend a great local rental place

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM New York TImes Square hotel

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How do I get to the hotel?
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What's your address?

citizenM New York Times Square hotel 218 West 50th Street New York NY 10019 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM New York Times Square hotel?

citizenM New York Times Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends. You might consider the ABM Parking Garage with the entrance on 235 W 50th Street. We have stickers at the hotel's front kiosk that you can show the garage to receive a flat Rate of $50 for cars and SUVs per 24 hours.

Open 24 hours, but no in and out service, meaning you will be charged again if you exit and enter again within the same 24 hours. No need to book in advance.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM San Francisco Union Square hotel

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How do I get to the hotel?
keyboard_arrow_down
What's your address?

citizenM San Francisco Union Square 72 Ellis Street 94102 San Francisco California USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
keyboard_arrow_down
Is there parking at citizenM San Francisco Union Square hotel?

citizenM San Francisco Union Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends. You might consider the O'Farrell/Ellis Garage, located at 123 O'Farrell St, San Francisco, CA 94102.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Seattle Pioneer Square hotel

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How do I get to the hotel?
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What's your address?

citizenM Seattle Pioneer Square hotel 60 Yesler Way WA 98104 Seattle USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Seattle Pioneer Square hotel?

citizenM Seattle Pioneer Square does not offer parking on site. If you would like to know about parking options in the area, we suggest you use SpotHero Parking App. It indicates the best-covered parking options at the time required closest to the hotel. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 39 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Seattle South Lake Union hotel

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How do I get to the hotel?
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What's your address?

citizenM Seattle South Lake Union hotel 201 Westlake Avenue N Seattle WA 98109 USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Seattle South Lake Union hotel?

citizenM Seattle South Lake does not offer parking. But we’ve searched high and low to provide you with an overview of the parking options in the area: 1. Street parking options (spotangels.com) Street parking on Westlake Avenue Hours: Mon to Sat - 8:00 AM - 6:00 PM - 2h max (free after 6:00pm and on Sundays) Mon to Sat $2.50/h 8:00-11:00am / $3/h 11:00 AM – 6:00 PM Street parking on 9th Avenue (between Denny Way and John street) Hours: Mon to Sat - 8:00 AM - 6:00 PM - 10h max (free after 6:00pm and on Sundays) Mon to Sat $2.50/h 8:00-11:00am / $3/h 11:00 AM – 6:00 PM 2. SP+ Parking (at Whole Foods). citizenM does not validate parking 2200 Westlake Garage, Seattle 98121 Hours: Mon to Sun - 7:00 AM - 11:00 PM Hourly parking available / Covered overnight parking at $43.00 that can be paid to the parking attendant or on www.parkingticketpayment.com/spnw Entry to the parking garage available from 6:00am-10:30pm Exit is possible at anytime 3. SpotHero Parking App Indicates best covered parking options at the time required closest to the hotel Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends

How do I check-in/check-out?
keyboard_arrow_down
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 39 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 19 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Washington DC Capitol hotel

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How do I get to the hotel?
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What's your address?

citizenM Washington DC Capitol hotel 550 School Street SW 20024 Washington, DC USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Washington DC Capitol hotel?

citizenM Washington DC Capitol hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I pay cash at the hotel?

Yes, it is possible to pay in cash at the hotel, though we prefer card payments.

Can I visit the rooftop bar with a minor?

In Europe and Asia, only guests 18 years old and older may visit the rooftop bar. In the USA, only guests 21 years old and older may visit the rooftop bar (with photo ID).

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
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Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Washington DC Noma hotel

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How do I get to the hotel?
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What's your address?

citizenM Washington DC Noma hotel 1222 1st Street NE 20002, Washington, DC USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Washington DC Noma hotel?

citizenM Washington DC Noma hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby. Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check-in/check-out?
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What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check-in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

Can I pay cash at the hotel?

Yes, it is possible to pay in cash at the hotel, though we prefer card payments.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 22 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Asia

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citizenM Kuala Lumpur Bukit Bintang hotel

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How do I get to the hotel?
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What's your address?

citizenM Kuala Lumpur Bukit Bintang hotel 128, Jln Pudu, Bukit Bintang 55100 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Kuala Lumpur Bukit Bintang hotel?

At citizenM Kuala Lumpur Bukit Bintang hotel, we offer guest car parking on levels 1 and 2 of the building. We have 55 spaces for our hotel guests, free of charge, available on first-come-first-served basis. Parking cannot be pre-booked. Simply arrive and park your car, then present the parking ticket to one of our ambassadors to get your free rate.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Early check-in cannot be booked in advance. However, at Kuala Lumpur Bukit Bintang hotel, early check-in can be purchased at the front desk for up to 162 MYR, or the price of a one night stay if you are checking in before 10:00 AM (subject to room availability).

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check-out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra MYR 100+6%SST during booking, at online check-in, or in person at the hotel.

Is it possible to... ? (yes, we do have a few house rules)
keyboard_arrow_down
Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
keyboard_arrow_down
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
keyboard_arrow_down
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
keyboard_arrow_down
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?
keyboard_arrow_down
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 35 MYR + 6% SST. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

citizenM Taipei North Gate hotel

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How do I get to the hotel?
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What's your address?

citizenM Taipei North Gate hotel No. 3 Section 1 Zhonghua Rd, Zhongzheng District Taipei 10043 Taiwan

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
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Is there parking at citizenM Taipei North Gate hotel?

Sorry, there's no car parking at citizenM Taipei North Gate hotel. The best alternative is the Taipei Main Station underground parking.

How do I check-in/check-out?
keyboard_arrow_down
What is the check-in time?

All our rooms are guaranteed to be available from 2:00 PM, even if you check-in before 2:00 PM via the citizenM app.

Early check-in before 2:00 PM: ask at the hotel front desk about early check-in. This is only possible when rooms are available. If there are no rooms, ask about our free luggage storage.

Early check-in cannot be booked in advance. However, at Taipei North Gate hotel, early check-in can be purchased at the front desk for 1000 TWD (subject to room availability).

Check-in between 2:00 PM and midnight: your room is available and there are no extra charges for late arrival.

Check-in after midnight: call the hotel and they will hold your room until no later than 11:00 AM the next day. You'll find all hotel phone numbers here.

What is the check-out time?

Check-out is at 11:00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2:00 PM for an extra 500 TWD during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
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Can I smoke inside the room?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Are kettles, irons, candles, etc allowed in the room?

Heat- and steam-generating devices are dangerous at citizenM – they are a serious fire hazard. Please do not light candles, and do not plug in kettles, irons, electric scooters, hot plates, steamers and other similar devices in your room. Self-heating hot pots may trigger the room fire alarm - please heat your hot pot in the living room. Delicious hot and cold beverages are available 24/7 at the bar in the living room. To iron and steam your clothing, visit the iron heaven open 24/7.

Can I bring my e-bike, scooter or other device powered by a big lithium-ion battery to the hotel?

Unfortunately, no. Larger lithium-ion batteries are a fire risk, even when they’re unplugged. This means that guests can’t bring to the hotel e-bikes, scooters, hoverboards, drones or other devices that use this kind of battery. Small lithium-ion batteries – like those in your mobile phones, laptops, medical devices, etc. – are of course allowed.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I pay with cash at the hotel?

Our hotels are cashless. We accept all of the following cards: Visa, MasterCard, American Express, Maestro, Discover and JCB. Please note that a credit card is mandatory in order to check-in, also when you prepaid or paid with a debit card. Remember to bring a credit card with you! For your convenience, you may charge your spending to your room. We will ask you to settle any balances over the value of 250 EUR / GBP / USD / CHF or 1500 DKK. All room nights must be paid for in advance. If you need to extend your stay, we will ask you to pay for the additional nights at the time of reservation extension.

Do you allow pets in the hotel?

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Can I receive mail and packages to the hotel?

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

What type of rooms do you have?
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What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it through our chat.

What can I find in the room?
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Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Is there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What’s on TV?

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.

What can I find at the hotel?
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Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

What and when can I eat?
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Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same. Breakfast is free for all children age 10 or less, as long as the adults purchase breakfast too.

What are the breakfast times and price?

Breakfast is served from 6:00 AM until 11:00 AM. It is possible to have breakfast earlier than 6:00 AM, just let us know in advance to arrange this. The price of the breakfast is 400 TWD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

societyM meeting rooms

How, what and where to book a meeting room.

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Bookings

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How do I book a meeting room?

Book one of our inspiring societyM meeting rooms online any time, any place here. You will find more information, availability and best prices there too. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices – and much, much more.

How to book multiple meeting rooms?

It’s just like online shopping. Add the first room to your basket… and then another and another – as many as you need.

What are the payment options?

Book online and pay right away with a credit or debit card. Just so you know, we don’t take bank transfers, cheques, or cash.

How can I cancel my booking?

You can cancel your room free of charge up to 7 days before your meeting. After this, you’ll be charged the full price. Email societyM@citizenM.comsocietyM@citizenM.com with your booking number to cancel.

How can I change my booking?

Changes cannot be done online, please contact us directly via societyM@citizenM.comsocietyM@citizenM.com.

How can I get an invoice?

Ask the hotel ambassadors for a full VAT receipt when you leave, or ask us via societyM@citizenM.comsocietyM@citizenM.com.

What’s included in the room?

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All societyM meeting rooms come with superfast free Wi-Fi, comfortable Vitra furniture and smart TVs. They also have essential stationery, and laptop connections like Clickshare, Microsoft Wireless, HDMI and VGA – plus unlimited coffee, tea and water. Most rooms have a floor-to-ceiling blackboard or whiteboard walls.

What times can I book?

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Our meeting rooms are open from 7.30 AM to 11.00 PM. Between the hours of 7.30 AM and 6.00 PM, you can book a meeting room for a minimum of 4 hours. After 6.00 PM, the minimum is 2 hours.

What about food and drink?

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Delicious catering menus for morning, afternoon and all-day appetites are available to order up to 48 hours before your meeting (this is to guarantee we can cover all dietary requirements, and make the food as fresh as can be). Add any catering package while you book. If you miss the 48-hour window, it’s ok! All societyM meeting rooms come conveniently attached to our fabulous canteenM. It serves a delicious breakfast buffet (until 11.00 AM), hot and cold lunches and dinners, around-the-clock drinks and snacks, and freshly stirred craft cocktails (serving hours in accordance with each country’s alcohol laws).

Can I film in the rooms?

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Any audiovisual recording, photo shoot, reproduction or representation of images (that includes the premises and buildings of our hotels) – other than for strictly private use – has to be approved. Please contact press@citizenM.com for permission.

How do I book an event (for example, at cloudM)?

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Good news! Individuals and small groups (less than 20 people) don't need to book in advance – just come on up to cloudM during opening hours (please ask at the hotel when you arrive). For groups of 20 people or more (or bigger events), please email cloudM@citizenM.comcloudM@citizenM.com to tell us about your plans.

Do I get a discount on hotel rooms?

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You sure do! Book a meeting room and get a 15% discount on hotel rooms. You will find the link to access the discount in your societyM confirmation.

What about dinner?

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At every hotel, you’ll find a canteenM kitchen with a small but absolutely delicious dinner menu. Order at the bar and let us do the rest!

group bookings

How, what and where to book 11 or more rooms.

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I want to book 11 rooms or more

We love groups! To request 11 or more rooms on fixed dates, please visit our groups page to request a quote. But remember, there are no twin beds at citizenM. Each room has an XL king-size double bed only.

I want to book 10 rooms or less

Easy! Book your 10 rooms or less just like any other stay via citizenM.com. We have plenty of rate options, just choose the best one for your budget.

How do I pay for my group?

You’ll need a credit card to guarantee your booking, but then you can choose to pay by bank transfer, credit card or let each guest pay upon check-in.

How can I cancel or change my group booking?

Please email groups@citizenM.comgroups@citizenM.com with your booking number and the name of the hotel, and we’ll handle the rest.

What about dinner?

At every hotel, you’ll find a canteenM kitchen with a small but absolutely delicious dinner menu. Order at the bar and let us do the rest! If you are looking for a seated dinner, we can recommend great places nearby.

contact

All the ways you can get in touch with us.

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Europe

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citizenM Amsterdam Schiphol Airport hotel

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Address

What's your address?

citizenM Schiphol Airport hotel Jan Plezierweg 2 1118 BB Schiphol The Netherlands

Phone

Phone

0031 (0) 208117 080

citizenM Amsterdam South hotel

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Address

What's your address?

citizenM Amsterdam South Prinses Irenestraat 30 1077 WX Amsterdam The Netherlands

Phone

Phone

0031 (0) 208117090

citizenM Amstel Amsterdam hotel

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Address

What's your address?

citizenM Amstel Amsterdam hotel Sarphatistraat 47 1018 EW Amsterdam The Netherlands

Phone

Phone

0031 (0) 208117020

citizenM Rotterdam hotel

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Address

What's your address?

citizenM Rotterdam hotel Gelderse Plein 50 3011 WZ Rotterdam The Netherlands

Phone

Phone

0031 (0) 108108100

citizenM Copenhagen Radhuspladsen

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Address

What's your address?

citizenM Copenhagen Radhuspladsen hotel H.C. Andersens Boulevard 12 1553 Copenhagen Denmark

Phone

Phone

0045 89 88 07 77

citizenM Geneva hotel

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Address

What's your address?

citizenM Geneva hotel 31-33 Rue de la Rôtisserie 1204 Geneva

Phone

Phone

00 41 225 017 514

citizenM Glasgow hotel

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Address

What's your address?

citizenM Glasgow hotel 60 Renfrew Street Glasgow G2 3BW UK

Phone

Phone

0044(0)2035191111

citizenM London Southward Bankside hotel

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Address

What's your address?

citizenM London Southwark Bankside hotel 20 Lavington Street London SE1 0NZ UK

Phone

Phone

0044(0)2035191680

citizenM Tower of London hotel

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Address

What's your address?

citizenM Tower of London hotel 40 Trinity Square London EC3N 4DJ UK

Phone

Phone

0044 (0)20 3519 4830

citizenM London Shoreditch hotel

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Address

What's your address?

citizenM London Shoreditch hotel 6 Holywell Lane London EC2A 3ET UK

Phone

Phone

0044 (0)203 519 4840

citizenM London Victoria Station hotel

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Address

What's your address?

citizenM London Victoria Station 292 Vauxhall Bridge RoadLondon SW1V 1AEUK

Phone

Phone

0044 (0)20 3519 0110

citizenM Paris Champs Elyseees hotel

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Address

What's your address?

citizenM Paris Champs-Élysées hotel 128 rue de la Boétie 75008 Paris France

Phone

Phone

0033 (0) 187 448 882

Email

email

support@citizenM.com

Company Information

citizenM Paris Champs-Elysees Operations SAS

Registered office: 194 Jardin de l'Arche, 92000 Nanterre RCS number: 840 865 463 R.C.S. Nanterre Authorized share capital: EUR 100,000 Tax identification number: FR45840865463

citizenM Paris Charles de Gaulle hotel

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Address

What's your address?

citizenM Paris Charles de Gaulle Airport hotel 7 Rue de Rome 93290 Tremblay-en-France France

Phone

Phone

0033(0)178902653

Email

email

support@citizenM.com

Company Information

citizenM Paris CDG Operations SAS

Registered office: 194 Jardin de l'Arche, 92000 Nanterre RCS number: 539 390 997 R.C.S. Nanterre Authorized share capital: EUR 265,228 Tax identification number: FR88539390997

citizenM Paris Gare de Lyon hotel

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Address

What's your address?

citizenM Paris Gare de Lyon hotel 8 Rue van Gogh 75012 Paris France

Phone

Phone

0033 (0)186 650 740

Email

email

support@citizenM.com

Company Information

citizenM Paris Gare de Lyon Operations SAS

Registered office: 194 Jardin de l'Arche, 92000 Nanterre RCS number: 824 514 046 R.C.S. Nanterre Authorized share capital: EUR 1,850,000 Tax identification number: FR52824514046

citizenM Paris La Defense hotel

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Address

What's your address?

citizenM Paris La Défense hotel 194 Jardin de l'Arche 92000 Nanterre France

Phone

Phone

0033 (0)186 655 960

Email

email

support@citizenM.com

Company Information

citizenM Paris La Defense Operations SAS

Registered office: 194 Jardin de l'Arche, 92000 Nanterre RCS number: 750 863 219 R.C.S. Nanterre Authorized share capital: EUR 292,069 Tax identification number: FR88750863219

citizenM Paris Opéra hotel

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Address

What's your address?

citizenM Paris Opéra hotel 18 Rue Du Croissant 75002 Paris France

Phone

Phone

+33 (0)1 87 65 00 55

Email

email

support@citizenM.com

Company Information

citizenM Paris Opera Operations SAS

Registered office: 194 Jardin de l'Arche, 92000 Nanterre RCS number: 908 636 897 R.C.S. Paris Authorized share capital: EUR 50,000 Tax identification number: FR19908636897

citizenM Rome Isola Tiberina hotel

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Address

What's your address?

citizenM Rome Isola Tiberina hotel Lungotevere de’ Cenci 5-8 00186 Roma (RM) Italy

Phone

Phone

0039 06 858 711 80

citizenM Zurich hotel

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Address

What's your address?

citizenM Zurich hotel 42 Talacker 8001 Zurich Switzerland

Phone

Phone

00 41 44 50 87 145

United States of America

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citizenM Austin Downtown hotel

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Address

What's your address?

citizenM Austin Downtown hotel 617 Colorado Street TX 78701, Austin USA

Phone

Phone

001 (512) 717 7575

citizenM Boston Back Bay hotel

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Address

What's your address?

citizenM Boston Back Bay hotel 408 Newbury Street Boston MA 02115 USA

Phone

001 (617) 861 2626

citizenM Boston North Station hotel

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Address

What's your address?

citizenM Boston North Station hotel 70 Causeway Street Boston MA 02114 USA

Phone

Phone

001 (617) 8614360

citizenM Chicago Downtown hotel

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Address

What's your address?

citizenM Chicago Downtown hotel 80 East Wacker Place 60601 Chicago, IL USA

Phone

Phone

001 (312) 24 874 55

citizenM Los Angeles Downtown hotel

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Address

What's your address?

citizenM Los Angeles Downtown hotel 361 S. Spring Street Los Angeles 90013 USA

Phone

Phone

001 (213) 3378658

citizenM Menlo Park hotel

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Address

What's your address?

citizenM Menlo Park hotel 2 Meta Way, Menlo Park, CA 94025 USA

Phone

Phone

001 (650) 278 4448

citizenM Miami Brickell hotel

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Address

What's your address?

citizenM Miami Brickell hotel 11 SE 10th St. 33130, Miami USA

Phone

Phone

001 (305) 529 3624

citizenM Miami South Beach hotel

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Address

What's your address?

citizenM Miami South Beach hotel 1200 Lincoln Road Miami FL 33139 United States

Phone

Phone

1 (305) 686 8533

citizenM Miami Worldcenter hotel

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Address

What's your address?

citizenM Miami Worldcenter hotel 700 NE 2nd Avenue FL 33132, Miami USA

Phone

Phone

001 (786) 744 7052

citizenM New York Bowery hotel

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Address

What's your address?

citizenM New York Bowery hotel 189 Bowery New York NY 10002 USA

Phone

Phone

001 (212) 3727274

citizenM New York Times Square hotel

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Address

What's your address?

citizenM New York Times Square hotel 218 West 50th Street New York NY 10019 USA

Phone

Phone

001 (212) 4613638

citizenM San Francisco Union Square hotel

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Address

What's your address?

citizenM San Francisco Union Square 72 Ellis Street 94102 San Francisco California USA

Phone

Phone

001 (415) 801 6650

citizenM Seattle Pioneer Square hotel

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Address

What's your address?

citizenM Seattle Pioneer Square hotel 60 Yesler Way WA 98104 Seattle USA

Phone

Phone

001 (206) 88 605 60

citizenM Seattle South Lake Union hotel

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Address

What's your address?

citizenM Seattle South Lake Union hotel 201 Westlake Avenue N Seattle WA 98109 USA

Phone

Phone

001 (206) 3363525

citizenM Washington DC Capitol hotel

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Address

What's your address?

citizenM Washington DC Capitol hotel 550 School Street SW 20024 Washington, DC USA

Phone

Phone

001 (202) 7472145

citizenM Washington DC Noma hotel

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Address

What's your address?

citizenM Washington DC Noma hotel 1222 1st Street NE 20002, Washington, DC USA

Phone

Phone

001 (202) 99 838 51

Asia

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citizenM Kuala Lumpur Bukit Bintang hotel

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Address

What's your address?

citizenM Kuala Lumpur Bukit Bintang hotel 128, Jln Pudu, Bukit Bintang 55100 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia

Phone

Phone

00603 9212 6340

citizenM Taipei North Gate hotel

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Address

What's your address?

citizenM Taipei North Gate hotel No. 3 Section 1 Zhonghua Rd, Zhongzheng District Taipei 10043 Taiwan

Phone

Phone

00886 701 610 610